1. Introduction
Welcome to Fineriwallet. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use our hardware wallet device.
Important Notice: Fineriwallet is a hardware device for storing cryptocurrency private keys. We do not provide exchange, trading, or custodial services. We never have access to your private keys or cryptocurrency holdings.
2. Information We Collect
2.1 Information You Provide
- Purchase Information: Name, email address, shipping address, phone number, and payment information when you purchase our device
- Account Information: Email address and password if you create an account on our website
- Support Information: Information you provide when contacting customer support
- Newsletter Information: Email address if you subscribe to our newsletter
2.2 Information We Do NOT Collect
- Your cryptocurrency private keys
- Your wallet addresses or balances
- Your transaction history
- Any information stored on your hardware wallet device
2.3 Automatically Collected Information
- Device information (browser type, operating system)
- IP address and location data
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send product updates and security notifications
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and enhance security
- Send marketing communications (with your consent)
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in the following situations:
4.1 Service Providers
We may share information with third-party service providers who assist us with:
- Payment processing
- Order fulfillment and shipping
- Email delivery
- Website hosting and maintenance
- Analytics and performance monitoring
4.2 Legal Requirements
We may disclose information if required by law, court order, or government regulation.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
- PCI DSS compliance for payment processing
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Opt-out of marketing communications
- Restriction: Request restriction of processing
- Objection: Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
7. Cookies Policy
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage cookie preferences through your browser settings or our cookie consent banner.
8. Children's Privacy
Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
Your continued use of our services after changes indicates acceptance of the updated policy.